I get it: When everything is urgent, it’s hard to know where to focus
I help Customer Success teams cut through the chaos with data that turns overwhelm into action, and action into outcomes.
My process works like high-impact temporary labor. I equip your team with implemented tools, clear processes, actionable data, strategic direction, and the know-how to rise above the noise and deliver measurable results.
My name is Dan Hoesing, and I built the Predictive Customer Behavior Index™ in 2019 after seeing the same problems over and over in Customer Success.
The vertical didn’t matter, the pattern was the same. Whether it was SaaS, fintech, data, martech, healthcare, HR, public safety, or even account management, companies struggled with the same core issues.
They lacked credible customer data. ROI wasn’t being measured. And there was no clear execution path for retention, expansion, or upsells, just vague strategies that sounded good but failed in the real world.
Since then, we’ve helped dozens of companies and hundreds of CS leaders turn that around, capturing the right data and executing on it in ways that drive measurable, lasting customer value.
In today’s competitive SaaS environment, customer retention and expansion aren’t just important, they’re the difference between hitting earnings or a hiring freeze. The Predictive Customer Behavior Index™ Assessment gives your organization the structure and insight to lead with data and deliver results that actually matter. We not only help you implement the capabilities road map, we guarantee the results!
I added the 90-Day CS Accelerator™ in 2023 to help struggling CS leaders adjust to a new scale or a new role. It’s a structured, 1×1, hands-on data bootcamp for CS leaders who need more than theory or pre-recorded videos. Our curriculum delivers a proven, step-by-step framework for capturing and acting on the right data inside your existing CRM. It’s a powerful blend of leadership development and operational precision that’s also guaranteed to drive results, without the cost or disruption of replacing your CS leader.
The 90 day CS Accelerator™ isn’t a series of pre-recorded videos, it’s a transformative experience designed to equip CS leaders with the data skills and management insights they need to not only meet but exceed customer expectations. I understand the overwhelming nature of the tactical day-to-day role, and that’s why my approach goes beyond the ordinary.
What sets me apart is my commitment to enabling CS leaders to execute flawlessly within their operations, despite the challenges and competing priorities they face. The combination of self paced, interactive, online learning combined with multiple live group calls every week and on demand 1×1 individual coaching sessions puts this curriculum in a class by itself. My process management backed up by real world data is the backbone of success, providing a structured framework that turns overwhelming tasks into manageable triumphs, delivering your company the strategic insights it needs to expand.
Explore the Predictive Customer Behavior Index ™ and redefine your approach to customer success. Maximize retention, expand relationships, and propel your business into a future of sustained growth. With the 90 day CS Accelerator ™, anticipate success, shape the future, and lead with confidence.
Ready to Lead with Confidence?
If you’re ready to lead with clarity, confidence, and a proven strategy, you’re in the right place.